Email Case Capture

To enable email case capture go to Setup>Company>Enable features under the CRM subtab to enable Email Case Capture This enables you to capture cases through email. To capture email cases NetSuite has an inbound email address to send cases to NetSuite. Go to setup>Support>Support preferences>Inbound Email You can try sending case details to this email.… Continue reading Email Case Capture

Email for sales rep on submitting online customer Form

Send notification to the Sales rep when a online customer from is submitted.Jira code:THR-182 SolutionSet up a workflow for sending Email.A workflow action script is deployed. When form is submitted the workflow is initiated and email is sent. NOTE:We cannot add any System generated email templates in the workflow,only email templates can be added.Since Email… Continue reading Email for sales rep on submitting online customer Form

Replicating the previous existing Tax Code with a New Rate*.

Step1:-First, navigate to Setup>Accounting>Tax Codes. Step2:-You will see a list of countries and select the one you want to create for. Step3:-To replicate the code, select the Tax Code you wanted to and also refer its GL and verify these below fields:- Include Children (or) not Tax Agency Tax Type Purchase Tax Account Sales Tax… Continue reading Replicating the previous existing Tax Code with a New Rate*.

Error: Wrong parameter type: expected as boolean.

Reason: Netsuite will only accept the boolean in the form of ‘TRUE’ or ‘FALSE’ So before using the variable convert it to Boolean type. eg: consolidateStatements:Boolean(scriptContext.request.parameters.custrecord_jj_stmnt), openTransactionsOnly:Boolean(scriptContext.request.parameters.custrecord_jj_opentrnsn),

Discount Based on subsidiary

Requirement: 10% discount off total order for customers belongs to Canada subsidiary. Solution: The total amount can be updated by giving 10% discount for Canada subsidiary. From the description of task, every user from Canada subsidiary needs this feature without any other special criteria. For that need to create a promotion and give discount rate… Continue reading Discount Based on subsidiary