Summary: This article provides guidance on creating case profiles in NetSuite, offering the ability to apply different configurations to support cases. By utilizing case profiles, you gain control over the branding of your support communication, allowing for unique and tailored support experiences. The article highlights the benefits of setting templates for each profile, including providing… Continue reading Configurations and control over the branding of support communication
Month: June 2023
Providing Item Support for Enhanced Case Filtering and Expert Assignment
Summary: This article explains how to offer support for items in NetSuite, enabling more accurate case filtering and specialized assignment. By extending support to items, you can assign cases related to specific items to support representatives with expertise in those areas. The article highlights the types of items for which support can be offered and… Continue reading Providing Item Support for Enhanced Case Filtering and Expert Assignment
Restricting Case Access Based on Subsidiary
Summary: This article explains how to configure case access restrictions based on subsidiaries in NetSuite. By enabling this feature, support representatives will only be able to access cases associated with the subsidiaries selected for their support rep role. The article highlights the purpose of the “Restrict Cases Based on Subsidiary” checkbox and its impact on… Continue reading Restricting Case Access Based on Subsidiary
Limit escalations to support reps only
Summary: This article provides instructions on configuring case escalation settings in NetSuite to limit escalations to support representatives only. Enabling this feature ensures that only employees with the “Support Rep” designation on their employee records appear in the “Escalate To” field on case records. Request: The user seeks guidance on configuring case escalation settings in… Continue reading Limit escalations to support reps only
Send Email to the Customer on Case Creation by Sales Rep
Request: The user wants guidance on automatically sending email notifications to customers when cases are created by support reps in NetSuite. Solution: In NetSuite, you can configure automatic email notifications to be sent to customers when cases are created by support reps. Follow the instructions below to enable this feature: Go to Setup > Support >… Continue reading Send Email to the Customer on Case Creation by Sales Rep
Lock Closes Cased after specific days
Summary: This article provides instructions on how to lock closed cases in NetSuite after a specified lockout period. Enabling this feature ensures that closed cases cannot be edited or accessed by anyone other than the account administrator. Request: How it restricts editing and access to closed cases by anyone other than the account administrator? Solution:… Continue reading Lock Closes Cased after specific days
Re-opened when a new message is added to the closed case
Summary: This article provides instructions on configuring the case reopening behavior for messages in NetSuite. You can choose whether to allow closed cases to change their status to “re-opened” when a new message is added to the case. The article explains the purpose of the “Messages Reopen Closed Cases” checkbox and its impact on case… Continue reading Re-opened when a new message is added to the closed case
new approaches in software testing techniques
Here are a few relatively new approaches in software testing: Shift-Left Testing: This approach involves starting testing activities earlier in the software development lifecycle. By integrating testing activities with development from the beginning, issues can be identified and resolved more efficiently, reducing the overall cost and time associated with testing. DevOps Testing: DevOps emphasizes close… Continue reading new approaches in software testing techniques
Ethical testing
Ethical testing is a crucial aspect of assessing AI systems to ensure they align with ethical principles, avoid biases, and uphold societal values. The goal of ethical testing is to evaluate the ethical implications and potential biases that may arise from an AI system’s design, development, and deployment. Here are some common aspects of ethical… Continue reading Ethical testing
Benchmark Testing
A Benchmark in Performance Testing is a metric or a point of reference against which software products or services can be compared to assess the quality measures. In other words, Benchmark means a set standard that helps to determine the quality of a software product or service. We can benchmark a software product or service to assess… Continue reading Benchmark Testing