Real time integration of Customer Sync from NetSuite to TrackTraceRX : Create/Update/Delete – TEST CASE DOCUMENTATION

The customers created, updated /deleted/inactivated in the client account will be synced with TrackTraceRX in real time. Only customers flagged by client in the customer record will be taken into consideration for integration. We will sync the existing Customer (list provided by the Client) from NS to TrackTraceRX. This will be a one-time initial sync.… Continue reading Real time integration of Customer Sync from NetSuite to TrackTraceRX : Create/Update/Delete – TEST CASE DOCUMENTATION

Resolve Error: “An Unexpected Error Has Occurred.” on Duplicate Merge Page

User is unable to merge two customer records. Whenever the user tries to do this, the following error message appears: “An unexpected error has occurred.” The unexpected error may be caused by various reasons. As an initial fix, user can try the following as the alternate solution. Solution Login as Administrator Navigate to Lists > Relationships > Customers Duplicate Customer Record: Click Edit Actions… Continue reading Resolve Error: “An Unexpected Error Has Occurred.” on Duplicate Merge Page

How to use the standard ‘User Notes’ feature in a custom record and generate email notifcation

We can use the standard ‘User Notes’ feature in a custom record by enabling the ‘Show Notes’ checkbox in the custom record.Once the check box is enabled, notes can be created through UI similar to all the standard NetSuite records. Since the user notes are a different record, notes can be even added when the… Continue reading How to use the standard ‘User Notes’ feature in a custom record and generate email notifcation

Duplicate Resolution Returning with Unexpected Error

User is merging duplicate customer records and after tagging Master and Duplicate, the Duplicate Resolution Status returns with “An unexpected Error occurred”. This is happening because the Customer record being tagged as Duplicate has more transaction records than the record being tagged as Master. Solution Interchanging the tagging will allow the merging to push through.… Continue reading Duplicate Resolution Returning with Unexpected Error

Site builder-Search preferances.

We can set preferences that determine how customers search for products on web site. For SuiteCommerce Advanced, there is Search Index tab and the Field Sets tab to configure search settings. To select preferences for search on your web site: Go to Commerce > Websites > Website List. Click Edit next to a web site. On the Search subtab, set your… Continue reading Site builder-Search preferances.