If want to send email with the template specified in the custom transaction form then go to Home > Set Preferences. And set the TRANSACTION EMAIL ATTACHMENT FORMAT as PDF
This preference may be overwrites by customer email preference. If you select the HTML option as a transaction email attachment format, the system will not use the template set in custom transaction forms. But if customer has a following email preference are not use the template set in the transaction forms
- Default
- HTML
In order to use email template that we have given in the custom transaction form, then set preferences as follow
Set Preference : HTML , Customer Email preference :PDF
Set Preference : PDF, Customer Email preference : Default