Celigo provided a feature to developers get assist to solve issues in the development of flows in Celigo with Celigo support team. To get this help, we need to submit ticket to Celigo.
we can submit a support ticket while signed into integrator.io using the Help menu in the application sidebar. Select Submit ticket and continue on to create your ticket through integrator.io.
After navigating to the Celigo Help Center, you can click Submit ticket and choose a category using the dropdown or by clicking a tile.
Then fill the required field in the submit ticket form
- Subject: A quick summary of your issue.
- Description: An in-depth description of your issue.
- Do you currently have an open project with Celigo to implement this integration? This determines if you have any open projects with Celigo to implement the integration you’re submitting a ticket for.
- Environment: In what environment is your issue occurring?
- Sandbox: Your testing environment.
- Beta: A beta or secondary testing environment.
- Production: Your production or “live” environment.
- Integrator.io Subcategory: Select one of the subcategories from the drop-down list.
Click the submit button.
It will create the ticket in the Celigo. You can get the ticket number and Technical Support Representative name through the email. You can select the favorable time for meeting.