Item Saved Search Not Sending Emails Even Send Email Alerts When Records Are Created/Updated Is Marked

There is an option for sending an email, when we make an update on the lead record, we checked that field

Applies To

Product: NetSuite 2021.1

Scenario

Upon creating a saved search, with ‘Send Email Alerts When Records are Created/Updated’ in the Email subtab = True, the search is still not sending email even if new records/transactions are created.

Solution

1. Edit the Item Saved Search
2. Mark the Public check box
   Note: Check if the Recipient has permission.
3. Click Email
   1. Unmark the Send Emails According to Schedule check box
4. Click Save and Run
   
   
   Note: If the saved search was never run before and was just saved, the system may not know the current results and may not know if the search has additional results, thus it would not send an Email Alert.
   

SEND ON UPDATE
Check this box to trigger search results alert emails to be sent when records are updated, in addition to when new records are added. This box is available once you have checked the Send Email Alerts When Records are Created/Updated box.