Resolve Error: ” Please Update Your Bookmarks and Links. You Will Be Redirected to the Home Page in 3 Seconds” When Downloading Payment File Administration File Reference

When downloading the File Reference of a Bill Payment and there is an error saying “Please Update your Bookmarks and Links. The user will be redirected to the home page in 3 seconds.”

This is caused by a setting on the File Cabinet folder which is set to “Private” which allows only one person to download the file in this scenario.

Solution:

1. Log in using an Administrator role
2. Navigate to Documents > Files > File Cabinet
3. Click Edit on the Document Folder where your Payment File is saved
4. Private: Do Not Enter a Checkmark
5. Click Save