Resolve Error: “The Merge of Entity Was Blocked for the Following Reason: An Unexpected Error Has Occurred.” on Merge Vendor Page

Scenario:

User is getting an error “The merge of entity was blocked for the following reason: An unexpected error has occurred.” on Merge Vendor Page when trying to merge vendor records. The error is caused when a Vendor record’s ‘Predicted Confidence Level’ field is not accurate.

Solution:

Review Vendor Performance Calculations

1. Navigate to Lists > Supply Chain > Review Vendor Performances
2. Vendor A: Enter Checkmark
3. Vendor B: Enter Checkmark
4. Click Submit
   Note: Wait for results to load

Merge Vendor Records

1. Navigate to Lists > Mass Update > Entity Duplicate Resolution
2. Vendor A:
   • Master: Enter Checkmark
3. Vendor B:
   • Duplicate: Enter Checkmark
4. Click Merge