Description : In some instances, shoppers who choose to pay via PayPal noticed that the initial shipping method they selected was changed to other shipping method (if web store offers multiple shipping options).This happens when the shopper already entered a shipping information on the web store during web registration (on the Address Information page), but chooses to pay through PayPal on the Payment Information page in which shopper will be directed to PayPal.
Solution
- Navigate to Commerce > Websites > Website List > Edit Website
- Navigate to Shopping subtab
- Under Shipping Page section, look for Shipping Estimator Preference
- Select Customer’s Previous Shipping Method selection
- Click Save