- Invalid Field Mapping:
- Error: This error occurs when the CSV file contains column headers that do not match the field names in NetSuite.
- Solution: Ensure that the column headers in your CSV file match the field names exactly as they appear in NetSuite. Check for any typos or extra spaces. You can use the NetSuite Field Explorer or the Customization > Lists, Records, & Fields > Entity Fields section to verify the correct field names.
- Invalid or Missing Mandatory Fields:
- Error: NetSuite requires certain fields to be populated during import, and if they are missing or have invalid data, an error will occur.
- Solution: Make sure all mandatory fields are included in your CSV file and populated with the correct data. Review NetSuite’s documentation or the Field Help text for each field to understand their requirements and formats.
- Duplicate Record Errors:
- Error: NetSuite identifies duplicates based on unique identifiers or fields that should be unique but have duplicate values in the CSV file.
- Solution: Check your CSV file for duplicate values in fields such as email addresses, internal IDs, or custom unique fields. Ensure that each record has a unique identifier to avoid duplication.
- Invalid Data Formats:
- Error: This error occurs when the data format in the CSV file does not match the expected format for certain fields in NetSuite.
- Solution: Review the data formats required for date fields, numeric fields, and other specific fields in NetSuite. Make sure your CSV file adheres to those formats. For example, dates should be in the correct format (e.g., YYYY-MM-DD), and numeric fields should not contain any non-numeric characters.
- Incorrect Subsidiary or Location Mapping:
- Error: If your CSV file contains fields related to subsidiaries or locations, errors can occur if the mappings are incorrect or if the subsidiaries/locations do not exist in NetSuite.
- Solution: Verify that the subsidiary and location names or internal IDs in your CSV file match the exact names or IDs in NetSuite. Ensure that the subsidiaries and locations are set up correctly in NetSuite before importing data that references them.
- File Encoding Issues:
- Error: Problems can arise if the CSV file is not encoded correctly, leading to character encoding errors during import.
- Solution: Save your CSV file using UTF-8 encoding to ensure compatibility with NetSuite. Avoid special characters or symbols that might cause encoding problems. You can use text editors like Notepad++ or Microsoft Excel to save the file in the appropriate encoding.
- File Size or Row Limit Exceeded:
- Error: NetSuite imposes limits on the file size and the number of rows that can be imported in a single CSV file.
- Solution: Split larger CSV files into smaller chunks that meet NetSuite’s size and row limits. Import the files separately to avoid exceeding the limits
- Invalid Entity Reference Key:
- Error: This error occurs when the entity reference (such as customer, vendor, or employee) provided in the CSV file does not match any existing records in NetSuite.
- Solution: Verify that the entity references(Internal id) in your CSV file are correct and correspond to valid entities in NetSuite. Check for any spelling errors or inconsistencies. You can use the NetSuite search or the respective entity list to confirm the existence of the referenced entity.
- Record Does Not Exist:
- Error: This error indicates that a referenced record, such as a parent record or a related record, does not exist in NetSuite.
- Solution: Check the CSV file for any references(Internal id) to related records and ensure that they exist in NetSuite. For example, if you are importing a transaction with a specific customer, verify that the customer record exists before importing the transaction.
- Invalid Department Reference Key:
- Error: This error occurs when the department reference provided in the CSV file does not match any existing departments in NetSuite.
- Solution: Validate the department reference keys(Internal id) in your CSV file and ensure they match the department names or internal IDs in NetSuite. Confirm that the referenced departments are set up correctly in NetSuite.
- Please Enter a Value for Amount:
- Error: This error suggests that the “amount” field in the CSV file is empty or missing, but it is a required field for the specific record being imported (e.g., a financial transaction).
- Solution: Review your CSV file and ensure that the “amount” field is populated for the relevant records. Make sure there are no blank cells or missing values in the “amount” column.