Steps to delete phone call log records in NetSuite using Mass Update

Take one example: if our requirement is to delete the phone call logs created through a context script (Map/Reduce), follow these steps:

1. To retrieve the entire call records, navigate to Activities > Scheduling > Phone Calls.
2. In the list view, click on the “Customize View” button and add a column for the System Note field: context.
3. Download the entire phone records for backup and comparison purposes.
4. Create a saved search to view all the call logs in the context: Script (Map/Reduce).
5. Export the results of the saved search for backup and comparison purposes.
6. After completing these steps, go to the Navigation: List > Mass Update > Mass Update.
7. Select Activities > Delete phone calls.
8. Add the search criteria: System Notes Fields: Context: Script (Map/Reduce).
9. Click on the “Preview” button.
10. The search results for the Mass Update will be displayed. Verify the results with the Saved Search results.
11. Click on the “Perform Update” button.
12. It will take some time to complete the mass update.
13. After the Mass Update is finished, open the created saved search results. The results will now be empty, indicating that all the call log records in the context: Script (Map/Reduce) have been deleted through the Mass Update.
14. Once all these steps are completed, go to Activities > Scheduling > Phone Calls. Add the context by using the “Customize View” button, and then export the results. The exported results will not contain the context: Script (Map/Reduce). This indicates that all the call logs created through the context: Script (Map/Reduce) have been deleted from the Phone Call list.