Email Plugin is not triggered through NetSuite Email

While sending a NetSuite email to email plugin, it will not be triggered.

Solution

Create an outlook email and redirect to the NetSuite plugin email to get the trigger. Send email from NetSuite to this created outlook email. It will get redirected to plugin email and we can retrieve the contents from the email.

Setting rules in outlook email

Go to Settings>View All Outlook settings>Rules

Set rules to redirect to plugin email

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