A new custom role is created by customizing an existing role. To test the role, the user added this role to the employee access list. But this role does not appear in the ‘View My Roles’ section.
This behavior may be caused by the SAML Single Sign-on permission. Roles that have this permission are treated differently and don’t show up on View My Roles page unless the user used SAML authentication to sign in. By design, SAML roles and non-SAML roles are not mixed together. For the user to see the SAML-enabled role, the user must log in through SAML Single Sign-on.
To rectify this issue, edit the newly created custom role. Under permissions, navigate to the ‘Setup’ tab. Remove the ‘SAML Single Sign-on’ permission.
