While creating transaction records, the custom segment fields seem to show the respective custom segment records entry, but on save the data is not stored. When creating the same from an administrator level, all the data is stored successfully.
Make sure which role is used to create the transaction records.
Identify whether the role has custom segment permission.
If the issue persists, go to the respective custom segments page and go to the permission section. In the Custom Segment page under the Permission subtab make sure that the custom role has Edit permission for the Record Level access and Search Access.
