Payment File Administration is Stuck with Queue status

1. Navigate to Customization > Scripting > Script Deployments > Status
2. Check if there are any Electronic Payment scripts that are still in queue, kindly wait for it to finish.

OR

1. Navigate to Payments > Setup > Electronic Payments Preferences
2. Click Edit
3. Under General Preferences tab, populate the following fields:
   1. Email Template for Vendor Payments
   2. Email Template for Customer Payments
4. Click Save
5. Open the PFA that is “Queued”
6. Click the Edit button
7. Set the File Processed? field to “Failed”
8. Click Save
9. Click the Reprocess button
10. If the PFA is still stuck in “Queued” status, proceed to C

OR

1. Navigate to Payments > Payment Processing > Payment File Administration
2. Check if there are two or more PFA records that has a value under File Processed? column other than:
   • “Processed”
   • “Failed”
   • “Cancelled”
   • “Processed with Errors”
3. If there is such PFA record (other than the one that is stuck on “Queued” that you’re trying to process), change the Status to “Failed” then click Save.
4. And on the PFA that is stuck in “Queued” status that you’re trying to process, change the status to “Failed” > Save > then click Reprocess button
5. If the PFA pushed through, you can now Reprocess (one by one) the other PFAs that you’ve set to “Failed“
6. If none, proceed to D

OR

1. Navigate to Payments > Payment Processing > Payment File Administration
2. Edit Search Criteria and add Batch Status on the Results tab > Columns subtab
3. Click Save
4. Check if there are any PFA records that has a value under Batch Status of Submitted
5. Change the status to Rejected
6. And on the PFA that is stuck in “Queued” status that you’re trying to process, change the status to “Failed” > Save > then click Reprocess button