User is merging duplicate customer records and after tagging Master and Duplicate, the Duplicate Resolution Status returns with “An unexpected Error occurred”.
This is happening because the Customer record being tagged as Duplicate has more transaction records than the record being tagged as Master.
Solution
Interchanging the tagging will allow the merging to push through. The Master record should have more historical and current transactions than the Duplicate.
- Navigate to Lists > Mass Update > Entity Duplicate Resolution
- Customer Record with more Transactions: Enter Checkmark as Master
- Customer Record with fewer Transactions:Enter Checkmark as Duplicate
- Click Submit Selected