The Shopify Refund to NetSuite Refund Add flow syncs refund orders from Shopify to NetSuite Refund. The flow helps you to create a Customer Refund from an Invoice, a Cash Refund from a Cash Sale, and a Customer Refund from a Customer Deposit.
When we run the flow;
The flow first fetches all the refund orders from Shopify and syncs them to NetSuite using NetSuite Refund Order Import Adaptor based on configured mappings. It creates Credit Memos from Invoices or Cash Refunds from Cash Sales present in NetSuite.
The refund cycle for Cash Sales gets completed once Cash Refunds are created.
For the created Credit Memos, NetSuite Customer Refund Import Adaptor creates Customer Refunds. This completes the refund cycle for Credit Memos.