“An Unexpected Error Occurred” when viewing Project

Scenario

When Advanced Project Profitability feature is enabled, customer gets an unexpected error when viewing/editing projects and project list.

Solution

A possible reason of the unexpected error is missing configuration in the Project Profitability setup which might be deleted by a user. By default, a standard configuration is added when Advanced Project Profitability feature is enabled. To resolve the error, user can do either of the following:

1. Re-toggle the Advanced Project Profitability feature to retrieve the standard configuration:
   1. Navigate to Setup > Company > Enable Features
   2. Click Company
      • Advanced Project Profitability: Enter Checkmark
   3. Click Save
      Note: This will automatically retrieve the standard configuration in the Project Profitability setup page
2. Create a new configuration:
   1. Navigate to Setup > Accounting > Project Profitability
   2. Click Configurations
   3. Click New
   4. Define all settings as needed
   5. Click Finish
      Note: After saving, user will be redirected to Project Profitability Setup page
   6. P&L Default: select the created configuration
   7. Click Submit