This issue is characterized by a message “This item is no longer available”, a missing SKU, no product image or a “image not available“ message, and sometimes a missing or $0.00 price. This issue could happen on the Quotes, Purchase History, Invoices, Returns, Credit Memos Tabs within My Account.
Firstly, check that the item is marked as “Display in Web Store“. This is the easier solution and worth checking first.
https://suiteanswers.custhelp.com/app/answers/detail/a_id/99890/loc/en_US
The below article explains the steps to fix this issue, however it leaves some important details out.
https://suiteanswers.custhelp.com/app/answers/detail/a_id/69286/loc/en_us
Re-written the steps below with extra context:
- Navigate to the Website Record > Shopping Tab. Note the name of the form in the invoice form if the issue is on the invoice tab in My Account, or the credit card form if it is on the purchase history tab. This form may be the same for both fields.
- Navigate to Customization > Forms > Transaction Forms
- Edit the Form found in the website record which is used on the web store
- Toggle the Printing Type to “Basic”
- Doing so will show the Printing Fields tab. The values in the Printing Fields tab will effect the form even if you are using an “Advanced” printing type and the tab is hidden. I know, really intuitive. Thanks NetSuite.
- Go to Printing Fields tab > Columns subtab
- Check PRINT/EMAIL checkbox beside “Item”
- Toggle the Printing Type back to its original value and Save.
- Check the site to see if this update worked. The change should update on the site almost immediately.
- If you find that the print/email checkbox is already set or the change did not work, we need to dig one level deeper and check a different transaction form. Go to the Linked Forms Tab on the Transaction Form and you should see a list like this.
- Navigate to the expected culprit form. So if you are seeing this issue on the site in the Invoice tab on My Account, navigate to the linked invoice transaction form.
- Repeat Steps 4-8 for forms until you find that the issue is resolved in the site. The change should update on the site almost immediately.