NetSuite imposes specific size limits for both outbound and inbound emails, encompassing the content and any attachments included in the communication.
Outbound Email Limits:
For outbound emails, NetSuite imposes a total size limit of 15 MB, encompassing both the email content and any attached files. This allowance accommodates necessary items like email headers and encoding. It’s important to note that the processed email may exceed 15 MB, considering these additional elements.
Attachment Size Limits:
The table below outlines the email size and attachment limits for various senders from NetSuite:
| Sender from NetSuite | Total Email Size Limit | Individual Attachment File Size Limit | Notes |
|---|---|---|---|
| Marketing email merge | 15 MB | 5 MB | |
| Records | 15 MB | 5 MB | |
| SuiteFlow “Send Email” action | 15 MB | 10 MB | |
| Dunning Letters SuiteApp | 15 MB | 5 MB | PDF files are split if >5MB |
| SuiteCommerce InStore (SCIS) | 15 MB | 10 MB | SCIS may fail for large files |
Inbound Email Limits:
For emails sent to NetSuite, the following table outlines the size limits for both emails and individual attachments:
| Receiver in NetSuite | Total Email Size Limit | Individual Attachment File Size Limit | Notes |
|---|---|---|---|
| Email Capture Plug-in | 25 MB | 10 MB | |
| Email Case Capture | 10 MB | < 10 MB (not specified) | System may fail for case creation >10 MB |
| Transaction Email Capture | 10 MB | 5 MB | Max of 20 email file attachments; Specific limits for image and PDF files |
Key Considerations:
- Email Signature Images:
Avoid including email signature images when sending vendor bills to NetSuite. Received email signature images are treated as vendor bill attachments, potentially causing the attachments limit to be exceeded. - File Type Specifics:
Image files (PNG, JPEG) are limited to a single page containing a single invoice. PDF files are restricted to 5 pages, supporting a single invoice per file.
By understanding and adhering to these size limits, businesses can ensure smooth and efficient email communication within the NetSuite platform, fostering streamlined processes and effective collaboration.