To enable the Global Subscription Status field, it is required to enable the feature “Marketing Automation”.
Solution
- Navigate to Setup > Company > Enable Features
- Click CRM
- Marketing Automation: Check the checkbox.
- Click I Agree
- Click Save
To default the Global Subscription Status field to Soft Opt-In for new entities, perform the following steps:
- Navigate to Setup > Marketing > Marketing Preferences
- Unsubscribed to Marketing By Default: Remove the Checkmark
- Click Save