Add and Remove Intelligent Item Recommendations from your Website

To add intelligent item recommendations to your website:

In your website, go to the page where you want to add intelligent item recommendations.

If you are adding an Item-specific recommendation, you must go to a product detail page.

Log in to SMT.

In Edit mode, click Add on the Site Management toolbar.

Drag the Recommended Items content type to the page.

Recommended Items content type

Note

If you do not see this content type, check that the extension has been installed and is active. Click Settings on the Site Management toolbar to access the Content Manager. Drag the content type from the Inactive Content Types list to the Active Content Type list.

The location you drop the content type in depends on the type of recommendations you want to add. If you want to add recommendations based on:

Shoppers who bought this also bought or alternative items, drop the content type in the page type area on a product detail page.

For all other options, that is, order or cart items, recently viewed items, shopper purchase history, or buy again you can place the content type in multiple areas on the page.

If you drag it to an area marked All Pages, then the content displays on any page that contains that area.

If you drag it to page type area, then the content displays on any page of that type.

If you drag it to an area marked as This Page, then the content displays only on the page that you add it to.

In the Name field, enter a name for the content type you are adding. This is an internal identifier for the content type. It is not displayed to the user anywhere on the website, but it is used to identify the content type in NetSuite and in SMT.

Choose when you want the intelligent item recommendations to be visible from the Visibility options.

From the Recommendation Scenario list, choose the recommendation scenario you want to add to the content area.

In the Heading field, enter the name for the heading displayed above the intelligent item recommendations. For example, you can display them as “You might like these items” or “Customers who bought this also bought…”

In the Number of Items Displayed field, enter the number of recommended items you would like to display. A maximum of 20 items can be displayed.

Note

If not enough intelligent item recommendations are available, the number of items displayed may be less than the value you enter in this field.

If a shopper with no transaction history visits the website, for example, a brand new shopper or a guest shopper, the extension cannot calculate shopper context recommendations. Similarly, if an item has never been purchased before, the extension cannot calculate item context recommendations. From the options in the Fallback Recommendations list, select what shoppers should see when no intelligent recommendations are available. The options are:

Hide Recommendations – hides the intelligent items recommendation area

Popular items – displays the bestselling items in the website catalog

New items – display the items most recently added to the website catalog

In the Fallback Heading field, enter the name for the heading displayed above the fallback items, for example, “Bestsellers.”

In the Tags field, set keywords to help filter your content in the Review Changes list.

To remove intelligent item recommendations (published content):

1. While logged in to SMT on your website, go to the page that contains the Intelligent item recommendations you want to remove.
2. In Edit mode, click on the Recommended Items content area you want to remove.
3. This highlights the Intelligent item recommendations and displays the content controls.
4. Click Remove.
5. Click OK.