Weekly Time Tracking Error: Some time entries failed to save and need to be re-entered. The affected entries, along with the reason for failure, are as follows: Entry xx – Invalid department reference key xx.

Scenario: An employee attempting to input time via the Weekly Time Sheet in the Employee Center Role encounters the mentioned error due to an inactive department assigned to them.

Recommendation:

1. Go to Home > Set Preferences > General tab > Defaults section > Enable the Show Internal IDs option > Save (Administrator).

2. Navigate to Setup > Company > Departments.

  – Enable the Show Inactives option located at the lower left of the page.

  – Under the Internal ID column, identify the Internal ID referenced in the error message.

  – Verify if it is marked as Inactive.

  – If inactive, uncheck the Inactive box and click Submit.

3. Retry entering the time.