For NetSuite users with access to both sandbox and production environments, forgetting a password can sometimes lead to challenges during the password reset process. This article provides guidance on overcoming the error message while other user is trying to change the password of a user has multiple account access, “Only the user can change this password, as this user has access to more than one NetSuite account,”.
If a user with access to both sandbox and production encounters an error preventing another user from changing their forgotten password, follow these steps to resolve the issue:
- Temporary Removal of Sandbox Access:
- Temporarily remove the sandbox access for the user encountering the password issue.
- Change Password:
- With sandbox access removed, attempt to change the password for the user in the production account.
- Successful Password Change:
- Changing the password for the production account should now proceed without encountering the previous error.
- Restore Sandbox Access:
- After successfully changing the password in the production account, reinstate sandbox access for the user.
This step-by-step solution allows NetSuite administrators to address the specific error related to password changes when a user has access to both sandbox and production accounts. By temporarily removing sandbox access, changing the password, and then restoring access, administrators can efficiently assist users in regaining access to their accounts. This approach ensures a smooth resolution to password-related challenges in a multi-account NetSuite environment.