- Is the POS SuiteApp compatible with all the release cycles of NetSuite? How are upgrades and maintenance handled?
- Is there a regular update schedule, and how are these updates deployed?
- Does the SuiteApp will update regularly in every year with the changes in NetSuite?
- What is the integration process like, and does the SuiteApp come with support for the integration with NetSuite for all transactions?
- What features and functionalities does the POS SuiteApp offer, and how do you align with your business needs? Can it handle our specific industry requirements, such as retail, e-commerce, cycle counting/inventory stock counting?
- Does the POS support the gift voucher, gift card or discount codes?
- Does the POS SuiteApp work with commonly used POS hardware (receipt printers, barcode scanners, etc.)?Are there any specific hardware requirements or recommendations?
- Does POS support all types of payment cards or UPI payments?
- How easily can the POS SuiteApp be customized to meet your unique business processes and workflows?
- Is there support for adding custom fields, modifying user interfaces, or extending functionality if in case of custom flow?
- Is the POS solution scalable to accommodate the growth of your business including entity, location?
- How does it handle an increase in the number of transactions, products, or users? Does it is compatible with NetSuite concurrency limits?
- What training and support options are available for our team during the implementation and afterward? Is there documentation, online resources, or training programs provided?
- How does the POS SuiteApp handle security, especially concerning sensitive customer and financial data?
- Does it comply with industry regulations and standards, such as PCI-DSS?
- What is the pricing model for the POS SuiteApp? Is it a one-time purchase, subscription-based, or transaction-based? Are there any additional costs for ongoing support, updates, or customization?
- How does the POS SuiteApp impact the overall performance of NetSuite, especially during peak usage times? Are there any performance optimization recommendations?
- Does the POS system support different unit of measures such as weight, box, carton?
- Does the system support multiple barcodes for one item with different units