An error occurred while saving the Return Authorization : “an Error Occurred While Processing Item Options”

Upon Return Authorization creation, an error notice “An error occurred while processing item options” was received.

Solution

 

1. Create a test manual Return Authorization
2. Look for Custom Fields where an error is thrown
4. Example: One of the Custom Column Field on the Return Authorization has this error: ‘Field ‘startdate’ Not Found’
5.  
6. Go to Customization > Lists, Records & Fields >Transaction Line Fields to check the field throwing the error
7. Check the Validation & Defaulting tab
8. If there’s a Formula set, verify if it is valid