To refund a deposit, complete the following steps:
- Go to Transactions > Customers > Issue Customer Refund (Administrator).
- On the Customer Refund form, select the customer you want to issue a refund to.
- If you use the Multiple Currencies feature, select the currency of the deposit you want to refund. Selecting a currency filters the deposits available on the Deposits subtab.
- Click the Apply subtab.
- On the Deposits subtab, you see a list of open deposits from this customer that are not yet applied.
- Check the box in the Apply column next to a deposit you want to refund and the check amount is adjusted.
- When you click Save, a deposit application is created to apply the deposit to the refund check.
When a refund is recorded, you can view it at Transactions > Customers > Issue Customer Refund > List (Administrator).
- When you view a refund, the Deposits subtab shows deposits that were applied.
- When you edit a refund, the deposit application is listed, but the Deposits subtab does not show and you cannot edit the refund to change the deposit application.
- To change the deposit application, you must delete the refund and enter a new one with the corrected application.
If you refund your customer in the form of a check and checked the To Be Printed box, go to Financial > Banking > Print Checks to print it.