Effective session management is crucial for maintaining security and user experience in NetSuite. This guide provides an overview of session timeout values and management features in the NetSuite UI, ensuring users understand the timeout settings and how they impact their sessions.
Session Timeout Values:
- Idle Session Timeout:
- Default: 180 minutes (3 hours).
- Administrators can configure this value in the Idle Session Timeout in Minutes field (Setup > Company > Preferences > General Preferences). Valid range: 15 minutes to 720 minutes (12 hours).
- Users with permission to view unencrypted credit card data have an idle session timeout of 15 minutes.
- Absolute Session Timeout:
- Default: 12 hours.
- Aligned with National Institute of Standards and Technology (NIST) Digital Identity Guidelines.
UI Session Management Information:
- Idle Session Warning:
- The system displays a warning with a 60-second countdown before an idle session timeout.
- Users can click a “Keep Session Active” button to resume the session.
- Synchronized Session Management:
- Session management across multiple tabs is synchronized.
- Logging in unlocks all open tabs associated with the account, while logging out locks them.
- Inactive Tab Handling:
- Tabs of stale sessions are shown as inactive for users who frequently switch between roles or companies.
- Changing roles invalidates previous sessions and locks associated browser tabs.
- Offline Indicator:
- Occasionally, users may notice an “Offline” yellow box near the bottom right of the UI, indicating temporary connectivity issues.
Understanding session timeout values and management features in NetSuite UI is essential for users to maintain security and productivity. By familiarizing themselves with idle and absolute session timeout values, as well as UI session management functionalities, users can effectively manage their sessions and ensure a seamless experience while working in NetSuite.