Package.AI uses artificial intelligence to optimize last-mile delivery operations and experiences. The company enables delivery operations to provide a high level of delivery service while controlling costs by automating consumer communications and optimizing driver productivity.
The company’s chatbot, Jenny, uses SMS to autonomously negotiate deliveries with consumers using natural language and further help consumers throughout the entire delivery process. The platform employs advanced route optimization and prediction algorithms to inform its negotiation with consumers. Over 2023, Jenny has become more human and can take care of business all by herself. The result? Jenny can now handle customer queries without customers needing to speak to a human agent. This also allows Jenny to take action based on the content of the messages she receives from customers in the chat widget. Jenny can then automatically route a chat to a specified chat location, set a specific auto-reply text for each scenario, and tag the chat automatically. The result is that your agents will be more productive and able to spend time focusing on more higher-level tasks. Jenny offers the ability to schedule, engage and connect with customers who are picking up their orders by themselves. Jenny can send reminders for the scheduled pickup, let the warehouse know when the customer is getting close so they can be met outside and proof of identity to reduce fraud. Once the pickup is made, feedback, review prompts and upsell flows can be used, similar to the delivery side. This is all part of how Jenny is constantly building the relationships with customers to help drive repeat purchases.
AI-powered scheduling, route planning, and customer messaging. Feedback and online reviews are used for reputation management and product reviews. Based on your recent purchases and interactions, you can get a personalized upsell. Our AI-powered chat automates customer interaction in a contextual and intelligent way. This will allow your business to build stronger customer relationships and motivate customers to make more purchases and leave better reviews. Personalized campaigns based upon delivery experiences and interactions.
Package.AI is a software company that aims to improve the online ordering and delivery process by creating real-time communication between consumers and logistics providers. The company’s goal is to allow consumers to have more control over the delivery process, including choosing preferred delivery times and providing delivery notes. Package.ai integrates with fleet transportation management systems to generate delivery schedules that fit into a fleet’s operational schedule. The company has received early interest from the bulky items segment, as well as meal and food companies. This is currently raising a seed round of funding.