Invoice Sales Order Incorrectly Billed as Cash Sale with Processed Cash Refund

A user incorrectly billed Sales Order as Cash Sale instead of Invoice and Cash Refund is already processed by Payment Gateway.

The Cash Sale cannot be deleted since it has been already processed by the Payment Gateway and the Payment Event will be floating.

Solution

Navigate to Transactions > Sales > Enter Sales Orders > List

Click View by the particular Sales Order

Click Close Order

Navigate to Transactions > Sales > Enter Sales Orders

Populate all fields with values from the original Sales Order

Click Billing tab

Click Payment subtab

Payment Method: Make sure there is no Payment Method selected

Click Save

Proceed with the Invoice creation. 

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