Scenario
The user needs to customize an Advanced PDF/HTML Template, but when clicking the Customize or Edit link, an error is returned.
Error: An unexpected error has occurred. Please click here to notify support and provide your contact information.
This error is possibly related to a modified preferred template or fields used in the template have been removed.
Solution
- Navigate to Customization > Forms > Advanced PDF/HTML Templates
- Look for the Standard Template of the affected transaction record
- Mark the Preferred checkbox
- Click Submit
- Refresh the Advanced PDF/HTML Templates page
- Click Customize on the Standard template
Note: The steps provided in this solution might or might not be applicable to other account setup. Please contact NetSuite Customer Support for further checking.