Deliver seamless field service experiences to customers and employees.
NetSuite Field Service Management software helps field service companies increase efficiency and cut operational costs while also increasing customer satisfaction. Drag-and-drop scheduling and dispatch lets you streamline job assignments, and a mobile app gives field technicians access to the information they need from anywhere. Combining that with inventory management, preventive maintenance, and customer asset management, NetSuite Field Service Management delivers an end-to-end solution to improve field-to-office communications, build customer satisfaction and loyalty, reduce administrative effort, maximize profits, and drive business growth.
Benefits of NetSuite Field Service Management
Increase Productivity and Operational Efficiency. Real-time job and technician status lets you easily make job assignments that maximize resource allocation.
Reduce Costs. Better utilization of technicians cuts overtime, and centralized inventory management increases first time-fix rates and reduces inventory leakage and write offs.
Raise Customer Satisfaction. Deliver timely services that solve the customer’s problem in one visit.
Manage the Business Better. Determine the profitability of every job, customer, service contract, or technician, while uncovering inventory leakage and inefficient processes.
Challenges NetSuite Field Service Management Solves
Low Utilization Levels of Technicians. GPS tracking and a dynamic schedule board expedite response time and optimize resource utilization.
Too Many Calls to HQ. Technicians access data such as asset history, inventory availability, and customer information anywhere, anytime from the mobile app.
Inventory Leakage and Stock Loss. One centralized location for visibility of your inventory, whether stored in the warehouse, on trucks, in the shop, or even at suppliers, makes it’s easy to keep track of.
Paper-based Processes in the Field. Fully digitalized job sheets mean more accurate data, a better customer experience, and less admin time.