It is possible to sell Downloadable Items on SuiteCommerce Advanced. Provided that the feature is enabled on the account.
Solution
1. Lists > Accounting > Items > New
2. Select Download Item as type.
Note: If the type is not an available option, the Sell Downloadable Files feature must be enabled on the account. Please reach out to your Account Manager to have the feature enabled.
3. Requirements for item setup:
- Item Name
- Under the Basic Tab: file to be downloaded should be attached to the record
- Under the Sales/Pricing tab:
- Price
- Number of Allowed Downloads = Set a number value
- Under the Web Store tab:
- Display in Web Store = T or Checked
- Out of Stock Behavior = is not set to -Default-
Note: Web Site List is optional under this tab if the “show uncategorized item” is checked under Commerce > Websites > Website List > Edit Web site Record > Setup subtab > Preferences Section
4. Save the record
Reminders:
- The file download will not start after the checkout process even if the Immediate Download preference is enabled
- A download link will be sent to the shopper’s email address. The shopper will only be able to get the Download Item by using the link provided
- Users will be able to check the link on the Communication tab of the Sales Order record that was created
- Users must view the email to check the sent email to the shopper.
- The Download Item will be available on the Customer Center page > My downloads only.
Note: Please be advised that the Update Search Index will be triggered and is normal when creating a new item record on a SuiteCommerce Advanced environment. The items will not show immediately as long as the status of the Update Search Index has not been completed.
To view the status of the job, users will need to navigate to Commerce > Websites > Website List > On the list of websites do not click edit, see the SEARCH INDEX STATUS column, the user needs to click the View hyperlink to go to the Job Status page for the Search Index.