Resolve the “Invalid Department reference key ##” Error Message when Submitting an Order from the Web Store

Description

Resolve the “Invalid Department reference key ##” error message when submitting an Order from the Web Store.

Solution

1. The Department record is set to Inactive. To verify this, navigate to Setup > Company > Department and edit the Department record with Internal ID = ##
2. The Parent Department of the department with Internal ID = ## is set to Inactive
3. For OneWorld accounts, it’s possible that the Subsidiary associated to the department is set to Inactive