An error message “The amounts in a journal entry must balance” appears when attempting to import a file that is already balanced.
The error occurs because the file contains both debit and credit values on the same line.
Solution:
Identify the line where both debit and credit values are present. You have two options to resolve this:
- Separate Debit and Credit: Enter the debit amount on one line and the credit amount on another line.
- Enter the Difference: Calculate the difference between the debit and credit amounts and enter this difference as a positive value in the appropriate column.