Query
There are multiple journal entries on the A/R aging detail under no customer/project name at the top of the report. We were able to clear some of them by linking the vendor to a customer (SA 64283). Assigning a dummy customer to the A/R account, creating another JE with opposite balances, and accepting customer payments.
Will this process also work with intercompany accounts? Would there be any long lasting issues as we are opening closed periods to close out the JEs.
Answer
The intended behavior is that journal entries that reference A/R accounts without an entity should be reflected in the -No Customer/Project- line on the A/R Aging report.
There’s an existing enhancement regarding this logged under #178866 – AR Aging Report shows a row for No Customer/project which was not in there before the upgrade.
The suggested workaround is to customize AR Aging Report to exclude transactions with no associated Customer/Entity which is mentioned in SAID: 13795 No Customer/Job balance is showing on customer’s A/R Aging Report. Hope this helps! 🙂