User with custom role is unable to edit a Journal Entry after the Approval Status has been set to Approved. The account’s Approval Routing for Journal Entries = T and is using the Journal Entry Approval Workflow.
- Navigate to Customization > Scripting > Scripted Records
- View Journal Entry
- Workflow tab: Click Internal ID of the Workflow Released
- Workflow page: Click Edit
- Click Approved State box
- Hover to Lock Record
- Click Pencil icon
- Navigate to Condition tab
- Condition field: Click the Open icon
- Selection column: Add the Role (which needs to see the Edit button) together with the Administrator role
- Click Save
- Save the Workflow Action box
- Workflow page: Click Done Editing
*Custom Role will be able to see the Edit Button on the Approved Journal Entry. Role Permissions of ‘Make Journal Entry’ & ‘Journal Entry’ must be set to either ‘Full’ or ‘Edit’.