This guide provides steps to set up an automation rule in Jira Software to clear the “Solution” field whenever an issue is cloned.
Steps:
- Navigate to Automation:
- Open your Jira project.
- In the project sidebar, click on Project settings.
- Under Automation, click on Automation rules.
- Create a New Rule:
- Click on Create rule.
- Select Issue created as the trigger.
- Set Up the Trigger:
- Choose Issue created.
- Add a Condition:
- Add a JQL condition to check if the issue is a clone by using the following query “issuetype = Cloned”
- Add Action to Clear the Solution Field:
- Click on New action.
- Select Edit issue fields.
- Choose the Solution field and set its value to empty.
- Save and Enable the Rule:
- Name your rule, such as “Clear Solution Field on Clone”.
- Save and enable the rule.