Step 1: Identify the Source
- There are two general sources of errors:
- internal (Celigo configuration or setting)
Eg: Lookup, Transformation, Response Mapping
- external (endpoint/application)
Eg: Mailchimp, shopify
Step 2: Identify the Error Classification
- Next to the Source column in the error list is the Classification column. Based on an error’s properties (such as code, message, or source), errors are often automatically placed into one of the following seven classifications:
- Value
- Missing
- Connection
- Intermittent
- Rate limit
- Too large
- Parse
- Duplicate
Step 3: Identify the Error Category
- Most errors fall into one of three categories:
- connection error- connection, intermittent
- permissions error- connection, missing, rate limit, Too large
- data error- parse, missing, value, duplicate
Using an error’s source and classification, you can determine which category an error fall under.
Step 4: Follow Troubleshooting Steps for the Error Category
- Troubleshooting Connection Errors
- Retry step or restart flow
- Check connector status in the Celigo Platform
- Check the application’s status online
- Contact the application’s support team
- Troubleshooting Permission Errors
- Check the error message
- Verify credentials and/or permissions in the Celigo Platform
- Review permissions in the endpoint/application’s external system.
- Contact the support team
- Troubleshooting Data Errors
- Check the error message
- Verify endpoint settings
- Review mapping
- Edit data in configuration settings
- Update settings in the application’s external system
- Contact the support team