Custom Role > Communication > Email > Email Message Pop-Up Window > Message tab > Template drop-down Field is unavailable

Description

A User attempts to send an email from a Sales Order via communication messages email but the template drop down field is unavailable in the Email Message pop-up window

Solution

1. Login as Administrator
2. Navigate to Setup > Users/Roles > Manage Roles
3. Edit
4. Permissions
5. Lists
6. Permission: Add Email Template 
7. Level: Set level
8. Click Save