A workflow with a send email action.
It is using a custom template rather than an existing email template.
Why does the mail merge work for the fields in red boxes though not for the other fields
Resulting email:
How can I work out the correct field ids as this uses a different format to an email template?
Answer:
When using freemarker, you need to input the field ID on the Body for the Custom Template.
See sample below:
For the output:
So for the custom field try to put {CUSTBODY_CUSTOM_FIELD} instead of ${CUSTBODY_CUSTOM_FIELD}.