Missing “Update Primary” Button in Contacts Sublist for Custom Roles

To resolve this, the user role has to have a minimum permission level of ‘Edit’ for Customers.

1. Login as Administrator.

2. Navigate to Setup > Users/Roles > Manage Roles.

3. Edit the role.

4. In the Permissions tab > Lists subtab, set the Customers permission level to Edit or Full.

5. Click Save.

 

Note:  The update of the contact role technically modifies the Customer record, thus, the role requires editing rights.