In SuiteCommerce Advanced (SCA), the Stock Notification extension allows customers to subscribe to be notified when out-of-stock products are available again. Once a customer subscribes to a product, they will receive an email when it’s back in stock. Importantly, each customer can only subscribe to a product once. This helps prevent duplicate subscriptions for the same item, streamlining the process for both the customer and the store.
Steps to Implement the Stock Notification Extension
- Enable the Extension: Activate the Stock Notification extension in NetSuite.
- Configure Settings: Customize the email templates and subscription rules to fit your business needs.
Customizing the Stock Notification Extension
To enhance the user experience, you can modify the default subscription form and display it in a popup instead of the standard layout. Additionally, you can customize the subscription create template to match your branding.
Troubleshooting Common Issues
- Emails Not Sent: Ensure your email templates are properly configured in NetSuite.
- Form Not Appearing: Verify that your extensions and themes are correctly implemented.
Best Practices for Stock Notification
- Ensure a smooth customer experience with clear notifications and limit how often customers are notified.
- Leverage saved searches to track stock levels and automate actions.
The Stock Notification extension in SuiteCommerce Advanced helps improve customer engagement and sales by notifying shoppers when desired items are restocked. By enabling and customizing the extension, you can enhance the shopping experience while maintaining smooth backend operations.