The Department field cannot be shown on Item Fulfillment – there is an existing enhancement.
Here is a way how to display department information from Sales Orders on the Item Fulfillment form.
We need to include a custom field to store the department from the sales order
- Type = Free-Form Text
- Store Value = checked
- Applies To = Item Fulfillment
- Display Type = Main
- click Save
Then create a script to fetch the department from the sales order record to the newly created department field in the Item fulfillment record