Scenario:

When attempting to generate a wave using the Warehouse Manager Role, the user encounters an error message stating: “An unexpected error has occurred. Please click here to notify support and provide your contact information.”

Solution:

This error arises because the system restricts wave generation with the WMS Warehouse Manager role when the Sales Order (SO) is associated with one subsidiary while the user or employee is linked to a different subsidiary. This behavior is expected and standard.

To resolve this issue, the user should verify that both the employee record and the associated SO are linked to the same subsidiary.