You may see the error “Celigo Product Bundle not installed in NetSuite. Please install and try again” during setup or verification of a new integration. This error may appear even if the Celigo Product Bundle is already installed in NetSuite.
Error message: “Celigo Product Bundle not installed in NetSuite. Please install and try again.”
Reason: The error typically occurs if the Celigo NetSuite Connector Utility Restlet script is not in the correct deployment state (i.e., not marked as “Released” or not deployed).
Resolution:
- Log in to NetSuite: Log in to the NetSuite account that is connected to the integration where you’re facing the issue.
- Navigate to Script Deployment
- Go to: Customization > Scripting > Scripts.
- Locate the script Celigo NetSuite Connector Utility and click View to open it.
3. Check Deployment Status
- In the script record, go to the Deployment sub-tab
- Verify that:
- The Deployed checkbox is selected
- The Status is set to Released.
4.Once corrected: Retry the integration setup or refresh the bundle verification process. If the script is correctly deployed and in a Released state, the error should no longer appear.
Note
- This issue usually arises during new integration setup.
- Always ensure the Celigo Product Bundle is installed and properly configured (including scripts and deployments).
- The issue may also arise if the NetSuite Connection is offline. In that case save and reauthorize the connection.