Webstore Matrix Item With Hyphenated Item Option the Associated Image Not Displayed

There might be scenarios where the Associated Images for an item are not showing on the SuiteCommerce Advanced webstore

  1. Go to an Item record > Webstore tab > Associated Images subtab > <Image>_<option>-<option>.extension (i.e., DCIM_X-Large.png)
  2. Navigate to Commerce Websites  > Configuration
  3. Populate Website & Domain
  4. Navigate to Shopping Catalog subtab and click on the Multi-Image Option tab and add the custom field id of the matrix option.

In order to resolve, follow these steps: 

  1. Navigate to Commerce Websites > Website List
  2. Click Edit next to the website record
  3. Under Images tab > Structure Delimiter field, either change hyphen to any characters of your choice – or if not in use, remove
  4. Click Save

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