After installing the Transaction Line Distribution SuiteApp, A/P clerks experienced script error preventing access to Vendor Bills and working with Purchase Order. It keeps displaying error: “SSS_SEARCH_ERROR_OCCURRED Search error occurred: Record ‘customrecord_vid_template’ was not found”. However, once SuiteApp was uninstalled, both A/P and PO functionalities returned to normal.
The Administrator ensured that all prerequisites and installation instructions were followed. What could have caused these errors?
The issue is caused by insufficient role permissions for the Transaction Line Distribution SuiteApp.
To resolve the error, log in with the Administrator role and grant the necessary permissions to the Custom A/P role by following the steps below:
1.Navigate to Setup > Users/Roles > Manage Roles.
2. Look for the custom A/P role.
3. Click Edit.
4. Go to the Permissions tab > Custom Record subtab.
- Distribution Template (set Level to Create)
- Distribution Template Line (set Level to Create)
- TD MR Queue (set Level to Full)
5. Click Save.