User creates a customer payment record by applying an invoice and a journal. But after saving it, the payment record is not visible. This is because, when applying a journal entry to an invoice, a customer payment record is not created if the journal entry amount matches the invoice amount. In this case, the invoice is marked as “Paid in Full,” and the journal entry is successfully applied, but no separate payment record is generated.
However, if the invoice amount exceeds the journal entry amount, the system does create a payment record to account for the partial payment and track the remaining balance.
This behavior also applies to intercompany journal entries, following the same logic for payment record creation.