The checkout experience can make or break your eCommerce performance. In SuiteCommerce Advanced (SCA), customizing the checkout flow allows businesses to better serve their unique customers – whether B2B or B2C. But customizations must be handled with care to avoid performance, compatibility, or maintenance issues. Here are a few best practices to follow when customizing checkout flows in SCA :
1. Extend, Don’t Modify Core Modules
SCA follows a modular architecture. Use extensions and overrides instead of editing core files directly. This makes your custom checkout :
- Easier to maintain
- Compatible with future SCA updates
- Safer to test and roll back
2. Keep the User Journey Simple
Even with custom logic, avoid adding too many steps or distractions during checkout. Best practices include :
- Pre-filling known data
- Auto-validating fields
- Avoiding unnecessary pop-ups or redirects
3. Use Conditional Logic
Customize checkout steps based on :
- Customer type (B2B vs B2C)
- Order value
- Shipping method
4. Ensure Mobile Optimization
Always test your custom checkout flow on mobile devices. Use responsive design and simplify input wherever possible (e.g., dropdowns, auto-suggestions).
5. Validate Security & Compliance
Ensure that your customizations comply with :
- PCI DSS standards
- Local tax and privacy laws
- Accessibility (WCAG) standards
By following these best practices, you can build a checkout experience that’s smooth, secure, and tailored to your customers’ needs. Thoughtful customization in SCA doesn’t just improve UX – it drives conversions and long-term loyalty.